h5 h89Privacy Policy

This page describes what we collect when you use h5 h89 and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties, and we do not use your information for marketing purposes without your consent.

Our privacy practices are built on transparency. We encrypt your data on our servers, we limit access to your information to authorized staff only, and we retain your data only as long as necessary to provide our service. If you have questions about how we handle your information, our support team can explain our practices in detail.

Read this policy to understand what data we collect, how we use it, who has access to it, and what rights you have over your information.

What data we collect on h5 h89

We collect personal information in three categories: account registration data, payment data, and activity data.

Account registration: When you create an h5 h89 account, we collect your name, email address, phone number, and date of birth. We also collect your identity document number (KTP or passport) during verification.
Payment data: When you deposit or withdraw, we collect information about your payment method. For e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we store a tokenized reference — not your full account number. For bank transfers (mobile banking, local payment, online payment, e-wallet), we store your virtual account (VA) number and the bank name.
Activity data: We log every wager you place, every deposit and withdrawal, and every login to your account. We also collect your IP address and device information (browser type, operating system) for security purposes.

We do not collect payment card numbers

We never store your full credit card or debit card number. Our payment processors handle card data directly, and we receive only a tokenized reference.

How we use your data on h5 h89

We use your personal information for the following purposes:

Account verification: We verify your identity using your name, ID number, and selfie to comply with know-your-customer (KYC) regulations.
Payment processing: We use your payment information to process deposits and withdrawals. We share your payment data with our payment processors (e.g., mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) only to complete your transaction.
Fraud prevention: We analyze your activity data to detect unusual patterns and prevent fraud. If we detect suspicious activity, we may freeze your account pending review.
Compliance: We retain your data to comply with local regulations and anti-money-laundering (AML) laws. We may share your data with government authorities if required by law.
Customer support: We use your information to respond to your support requests and resolve account issues.

Third-party processors and data sharing

We share your data with third parties only when necessary to provide our service. Our third-party processors include:

Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking. We share your payment information with these processors to complete your deposits and withdrawals.
Identity verification providers: We use automated verification services to scan your identity documents. These services may store your document images temporarily to perform verification.
Hosting providers: Our servers may sit outside your jurisdiction. We use data centers in multiple regions for redundancy and performance.
Government authorities: We may share your data with government agencies if required by law or court order.

Note: We do not sell your data to marketing companies or data brokers. We do not use your information for targeted advertising without your consent.

How long we keep your data

We retain your personal information for as long as necessary to provide our service and comply with legal obligations. Specifically:

Account registration data is retained for the lifetime of your account plus 7 years after account closure (to comply with AML regulations).
Payment data is retained for 7 years after your final transaction (to comply with tax and AML regulations).
Activity logs (wagers, logins, IP addresses) are retained for 90 days, then deleted.
Identity documents (photos of your KTP or passport) are retained for 7 years after account closure, then deleted.

Your rights regarding your data on h5 h89

You have the following rights over your personal information:

Right to access: You can request a copy of all personal data we hold about you. We will provide this within 30 days.
Right to correction: If your personal information is inaccurate, you can request that we correct it.
Right to deletion: You can request that we delete your account and associated data. We will delete your data within 30 days, except where we are required by law to retain it.
Right to data portability: You can request that we export your data in a machine-readable format (e.g., CSV).
Right to object: You can object to our use of your data for specific purposes (e.g., fraud detection). We will honor your request unless we are required by law to retain the data.

To exercise any of these rights, contact our support team with your request. We will respond within 30 days.

Cookies and tracking on h5 h89

We use cookies to remember your login session and your preferences. Our cookies are session-based — they expire when you close your browser. We do not use cookies to track your behavior across other websites.

We also use analytics tools to understand how users interact with h5 h89. These tools collect anonymized data about page views, click patterns, and device types. This data helps us improve our platform but does not identify you personally.

Data security on h5 h89

We protect your data using industry-standard encryption and access controls. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). All data stored on our servers is encrypted at rest using AES-256 encryption.

We limit access to your personal information to authorized staff only. Our employees sign confidentiality agreements and undergo security training. We audit our access logs regularly to detect unauthorized access.

Despite our security measures, no system is completely secure. If we discover a data breach, we will notify you within 72 hours and explain what information was compromised and what steps we are taking to secure it.

Contact us about privacy on h5 h89

If you have questions about our privacy practices, or if you want to exercise your rights over your data, contact our support team. We respond to privacy requests within 30 days.

Our privacy policy may change as we update our practices or comply with new regulations. We will notify you of material changes by email or by posting a notice on h5 h89. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.

We are committed to protecting your privacy and operating transparently. Your data is held in trust, encrypted, and accessed only by authorized staff for legitimate business purposes. If you have concerns about how we handle your information, our support team is ready to address them.